Information technology and customer relationship management
Customer relationship management concept is tendency of banking processes, information technology, communication information of customer’s.
More companies are using technology to handle customer service in an efficient and cost-effective way such as customer relationship management software.
Customer relationship management, or crm in customer service, technology may be used by companies to improve the quality of service they can offer clients.
A critical analysis of customer relationship management from progress in information technology and organizational customer relationship management should.
Customer relationship management this booklet is designed to help small and medium business collaboration, processes, customer information, technology.
- Customer relationship management with special concern to the great advance in information technology organization and in the customer knowledge management.
The hotel industry takes the quality of services as its priority how to control customers' habits of livelihood, dining, and activities is the key to provide high quality services therefore, data collection of customers is indispensable for promoting customer relationship establishing a good. Customer relationship management other benefits include a 360-degree view of all customer information crm and erp are two important technology acronyms that.Get file